8 Tips to Work Toward Customer Satisfaction

Let’s face it…good customer service skills help everybody.  A satisfied customer is a very valuable asset to your business.  Here are some easy tips to remember, so you can provide excellent customer satisfaction.
  1. Make your customers feel welcome with a positive and warm attitude.
  2. Listen to your customer’s needs.
  3. Smile a genuine smile, to allow your customer to feel at ease.
  4. Never lie or make up an answer…know your business.
  5. Make sure you can follow through with your word…don’t promise what you can’t deliver.
  6. Give your customers something to remember you by.  Be helpful.  Be polite.  Be positive.
  7. Don’t judge a book by it’s cover. Give all your customers attention.
  8. Always give your customers more than what they expect from you.
Remember, kind words cost little but are worth a great deal.  Support your business by keeping your customers happy.  The quality of your customer service will never exceed the quality of the people providing it.  It can be a dynamic aspect of your entire business.  So do it well. PJ's New Pic (smaller) ActionCoach-logo
YOUR CHALLENGE:  Practice at least 4 of these every day.  Do you see higher customer satisfaction? If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

4 Tips to Become an Active Listener

If you want to build meaningful relationships and advance your career, you will need to become an active listener.  Listening shows respect for others, letting them know you really care about their interests.  Here are 4 tips to help you master the skill of active listening. #1.  Being Present.  Don’t be thinking of something else while “pretending” to listen to what someone else has to say.  Be aware that people do notice if you’re really listening.  Focus and don’t allow your mind to wonder. #2.  Make Eye Contact.  Making eye contact gives the other person a reason for them to believe you are genuinely interested in what they have to say.   #3.  Don’t Interrupt.  Allowing the other person to complete their thoughts shows respect by being patient.  Don’t interrupt them even if you want to respond to something they just told you.  Let them fully complete what they have to say before jumping in.   #4.  Don’t Change the Subject.  Changing the subject within an ongoing conversation only displays a lack of interest and indicates what you have to say is more important.  Wait until the discussion is completely finished before changing the topic.   Most of us can listen well, and instinctively know the correct way to do it.  But, following through with active listening can be very difficult.  It requires a lot of effort and an obvious interest in the people around you.   PJ's New Pic (smaller) ActionCoach-logo
YOUR CHALLENGE:  At your next networking event, practice these 4 tips on someone who are having a conversation with.  Do you notice anything? If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

5 Problem Solving Strategies

Business owners are always looking for ways to problem solve.  Sometimes the simplest strategies are the ones we never even think about.  Here are 5 problem solving strategies to help your business succeed.
  1. Sleep on it…
  2. Find out what can wait and what can’t…
  3. Break it down to bite size pieces…
  4. Work on a timeline…
  5. Use your network – no reason to go it alone…
#1.  Sleep can actually be an active function.  Sleep improves our memory and enables us to consolidate new information with the knowledge we already have.  It also changes the quality of our stored information.  We also often wake up with solutions to a problem that we need solved. #2.  Time wasted in your business always equals wasted money.  And that’s not a good thing.  Since you want to be effective and productive, you will need to figure out what can wait and what can’t.  What brings you the most profit?  What wastes your time?  Make a list and discover what will make your business successful. #3.  If you’re feeling overwhelmed, break your tasks into smaller pieces.  Figure out what needs to get done first.  Make a list of priorities and focus on each step at a time. #4.  Businesses tend to go in all sorts of different directions.  The key to knowing which challenges are next is to create a business timeline.  Start with years 1 to 5, refine your approach for years 5 to 10, maturing for year 10 and beyond. #5.  You can gain access to knowledge from professionals in almost every type of business when you’re involved in a networking group.  Don’t try and find the answers to everything on your own.  Use the power of your contacts to enhance your business. PJ's New Pic (smaller) ActionCoach-logo
YOUR CHALLENGE:  Practice these 5 strategies in this last quarter of 2016.  Does productivity in your business increase? If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

The Fear of Failure

When it comes to our businesses, many of us have been so afraid of failing at something that we decided not to try it at all.  That fear of failing can be immobilizing.  That same fear stops us from doing things that can move our business forward to achieve our goals. If you view fear as a learning experience, the mistakes made will help you to make better decisions for your business.  There are many opportunities ahead and you’ll miss them if you let your failures stop you. Failures also allow us to learn things about ourselves we never knew before, like how strong we are, or how determined we are, or how effective our motivation can lead to greater business success.  Valuable insights can come after a failure.  Accept and learn from them! One trick to overcome the fear of failure is to set goals.  Goals help us define where we want our business to go.  If we tackle them with fear, we are most likely not going to take any chances.  So, don’t set big goals.  Set small goals.  Setting small goals can give you “tiny wins” to increase your confidence.  This confidence boost will help you set more goals, or bigger goals, without the huge fear of failure ahead.   And you’ll see a difference in yourself and your business. PJ's New Pic (smaller) ActionCoach-logo
YOUR CHALLENGE:  Set 2 small goals each month for 6 months.  After 6 months, start setting larger goals.  Have some of your fears of failure subsided? If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.