Customer Appreciation

Everyone likes to feel appreciated, including your customers. There are ways to prove your appreciation and to make them feel good about your business.  Here are some tips on how to make your customers feel valued.
  • Anyone within your company who regularly interacts with certain customers, they should remember them by their name. If it’s over the phone or in person, the small gesture of speaking to a customer and using their name every time will tell them that you value them.
  • Invite your regular customers to special events.  Show them that you appreciate their business.  Invite them to an after-hours sale or give them a special discount on items they regularly purchase.
  • Support your customers by telling others about their business (if they have one). Refer your customers to them.  They may reciprocate and refer some of their customers to you.
  • Always keep and deliver on your promises to your customers.  Say what you mean and mean what you say.  Don’t back out at the last minute or forget that you made a promise in the first place.  You want them to feel valued and special. Make that extra effort to go that extra mile.
  • Ask your customers for their feedback.  Ask them for suggestions and ideas.  They love your business and probably want to help you continue to succeed.  And, asking them for help makes them feel valued and special.  Everyone likes that.
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Creating Strategic Partnerships

It’s often important for entrepreneurs to forge a strategic partnership for continued success in a highly competitive environment.  Here are some tips to help guide you through the process: 1 – When we enter into partnerships, we often feel anxious.  Believe that all parties will eventually have their needs met. 2 – Be clear to the value you bring to the table.  Be honest about why you’re wanting to create a partnership. 3 – Make sure you already have a business plan/mission and vision statement put into place.  If you don’t, then you’re not in a position to work with a partner (just yet). 4 – Listen to the other party.  Ask why he/she is seeking to connect and what they are hoping to get out of the partnership. 5 – Make sure you share the same vision and passion.  Partnerships work the best when each person’s values are the same. 6 – Don’t hurry into the partnership.  Set up a follow-up meeting to talk about next steps and to make sure you’re both equally committed. 7 – Be prepared.  Don’t expect everything to come up roses.  There will be some push and pull when hashing out details.  Be clear about where you stand, but be flexible too. 8 – Seal all agreements in writing. This can be a hard conversation to have with a new partner, but it is extremely important. Hopefully you’ll start off your new partnership feeling motivated and ready to grow. And if you follow the above tips, you’ll be on your way to great success. PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Giving You an Edge Over the Competition

The key to beating your competition is having the right attitude.  It’s not always about knowledge or skill, but about acquiring the attributes that can put you in the right mindset for achieving business success. Here are 5 helpful tips:
  1. Have Passion:  Passion is something that can’t be taught. Passion will help you overcome obstacles within your business.  During difficult times, try to remember why you started the business in the first place.
  2. Forget Fear of Failure:  Don’t let fear hold you back.  Remember, failure is an opportunity to learn and grow.  Moving ahead from your failures is good. Quitting from your failures is bad.
  3. Accept Criticism:  Allow your staff to be honest with you. If fact, encourage them to give you constructive criticism.  Admit your mistakes and teach your staff to be honest too.
  4. Pursue Something New:  Every once in awhile get out of your comfort zone. Implementing needed change may feel uncomfortable but is often necessary for your business to grow.
  5. You are an Asset: Remember to take care of yourself because your health is important, and because you are important to your business.  Maintain a good work/play balance.  This will enhance your mental outlook.
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Key Principles of a Successful Business

What is your vision?  Yes, we all want to make a profit, but if you don’t know the purpose of your business, you can’t succeed.  Isn’t your clear purpose centered around what you are contributing to others?  You are offering something…that is your purpose. Do you want satisfied customers?  Yes, we all want that.  They not only become repeat business, but they recommend your business to others.  And we all want referral business. Is your product or service valuable?  If you plan to have satisfied customers, you have to provide a higher value from your products/services than your competitors do. Adding value to your business will help it grow. Are you planning to build a great business?  Yes you are.  But you have to understand that it takes time.  Continuously focus on improvement.  The commitment to make changes results in a vast improvement in the quality of your business. Want a financially successful business?  Why of course you do!  Make sure your overheads are not higher than your sales.  Money management is a huge part of successfully improving profits. Follow these key principles to build a successful business! PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Strategies for New Entrepreneurs

It’s easy for new entrepreneurs to become overwhelmed when running a business.  Staying focused on your goals is essential. And even if you have a concrete plan in place, you should still consider doing these few things to ensure success.   1 – Do research and KNOW who your competitors are.  Use their weaknesses to your advantage.  Your business will stand out more if you have a better direction. 2 – Make sure you have a few months of operating expenses in the bank.  There are always rough patches that arise and if you’re thrifty enough with your money, those hard times won’t pull you (or your business) under.  Be prepared. 3 – Find a niche. Don’t try and expand to large markets right from the start.  Niche marketing is often cheaper and will lead you to more targeted customers.  Create your business around your niche, including your company slogan.   4 – Listen to your customers.  Actively listen to what they have to say.  Take their considerations and change your marketing plan if needed.  Respond to new trends and even request new ideas.   5 – Your new business is always going to change.  Be prepared to accept the changes and adapt to them accordingly. And be flexible.  Know that where you start now is not where you’ll end up. PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.