Customer Service Excellence

When you think about customer service, do you usually remember the good experiences, or the bad experiences?  How often do you have really memorable customer service?  Unhappy customers tell their friends about their experiences more than happy customers do.  That’s a lot of lost potential customers!  Your goal should be delivering not just a good or great customer experience to your audience, but an excellent one! Here are a few things you can do to make every customer interaction excellent:
  1. Give your customers as few steps as possible to get the job done.  Don’t make them go through a ton of steps to get something accomplished.  Reduce their effort as much as possible, or do it for them.  Help them solve their problems.  Don’t make them chase their solutions.
  2. Spend time getting to know your customers.  This not only involves them, but it helps you to improve your products or services based on their likes, dislikes, goals, etc.  Creating a personal experience gives your business opportunities to grow.  It also makes your customers feel valued.
  3. Turn a bad customer service experience into a great customer service recovery.  Listen, ask questions, clarify what went wrong, and then start the process of gaining their trust back.  Don’t just walk away from an unsolved problem.
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Spring Cleaning Ideas for Your Business

Spring cleaning is not just about cleaning and organizing your closets and cars.  It’s also a great opportunity to clean and organize your business.  Spring is on it’s way.  Are you ready to get started? Here are some ideas: 1 – Since taxes are on your to-do list, why not clean your books.  Get your accounting system organized.  It may be a long process right now, but it will streamline the process for next year, and years to come. 2 – Update and organize your website.  Now is a good time to update your services or products.  Make sure all your links are working.  Make sure all your contact info is correct.  Don’t miss business opportunities because your website is not clean and organized. 3 – If you have a desk-full of papers, or a box-full, get rid of them.  Take some time to scan documents and save them to your computer, or organize them in folders and put them away where you can’t see them.  The less you see, the less anxious you get, and the more productive you become. 4 – Actually clean your office.  Get rid of the clutter.  Purchase tools to organize office supplies.  Create a system that helps you keep track of papers so your desk stays clean.  Surround yourself with inspirational quotes and motivational phrases.  Organize your space so you feel accomplished every day! rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

How Managers Can Handle Stressful Workplace Situations

Managers are often in positions where they face stress on a daily basis.  Stress can be handled in many different ways, and the manner in which they deal with the stress depends on the situation.  And if stress is not handles properly, it can take a mental, emotional, and physical toll on everyone involved. Here are some ways managers can handle stress in the workplace: 1 – Find out where the stress is coming from.  Is it related to the specific work an employee is doing or is it a conflict among workers?  The manager needs to better understand the source before it can be fixed. 2 – Learn how to deal with the stress.  Should there be some type of training that needs to be given?  Should more work be delegated out?  The manager should decide what steps need to be taken to alleviate the stress levels. 3 – Deal with conflicts calmly.  Removing workers who may be causing an issue is a way to handle the conflict without embarrassing or reprimanding them in front of others.  Give them a chance to explain.  The manager should try to work out a solution that both parties can agree on. 4 – Be organized.  A lack of organization can cause stress before stressful situations even arise.  Prioritize tasks more efficiently.  Many managers need to work alone on their own tasks, so organizing and delegating where possible can help lesson their stress levels. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.