- Go the extra mile. Customers will pay more if they get more. This is often in the way of your team doing more for them. An example would be free delivery.
- Look at your products/services through their eyes. Be on the other side of the counter. Actually use the products and see how they work, or may need to be improved.
- Provide ongoing support. Find a way to answer their questions after they make the purchase. Don’t end the relationship once they leave your store.
- Ask for their advice. Improve on your existing products/services by asking your customers how. Their input can make a huge difference. And they’ll appreciate that you asked.
If you would like further information or you have any questions about this blog, you can email me at firstname.lastname@example.org or call 847-739-3079.
To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.