Let’s face it…good customer service skills help everybody.  A satisfied customer is a very valuable asset to your business.  Here are some easy tips to remember, so you can provide excellent customer satisfaction.

  1. Make your customers feel welcome with a positive and warm attitude.
  2. Listen to your customer’s needs.
  3. Smile a genuine smile, to allow your customer to feel at ease.
  4. Never lie or make up an answer…know your business.
  5. Make sure you can follow through with your word…don’t promise what you can’t deliver.
  6. Give your customers something to remember you by.  Be helpful.  Be polite.  Be positive.
  7. Don’t judge a book by it’s cover. Give all your customers attention.
  8. Always give your customers more than what they expect from you.

Remember, kind words cost little but are worth a great deal.  Support your business by keeping your customers happy.  The quality of your customer service will never exceed the quality of the people providing it.  It can be a dynamic aspect of your entire business.  So do it well.

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YOUR CHALLENGE:  Practice at least 4 of these every day.  Do you see higher customer satisfaction?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

About the author,

As an ActionCOACH Business Coach from Chicago North Shore, I understand that time is your most valuable asset. Now, I can help you recreate your dreams and vision…and accomplish the goals you first set out to achieve with your business. Ultimately, you will experience a better quality of life because of your commitment to invest in yourself with the help of an ActionCOACH Business Coach and personal mentor.