Creating Value for Customers

Customers want value.  That doesn’t always mean great products and excellent service.  It also means the end result.  What exact value does your product or service bring to your customers? There are things you can do, as a business owner, to bring value to your customers.  Here are some techniques that can make the difference between a satisfied customer and an unpleasant experience.
  1.  Go the extra mile.  Customers will pay more if they get more.  This is often in the way of your team doing more for them.  An example would be free delivery.
  2. Look at your products/services through their eyes.  Be on the other side of the counter.  Actually use the products and see how they work, or may need to be improved.
  3. Provide ongoing support.  Find a way to answer their questions after they make the purchase.  Don’t end the relationship once they leave your store.
  4. Ask for their advice.  Improve on your existing products/services by asking your customers how.  Their input can make a huge difference.  And they’ll appreciate that you asked.
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

6 Ways to Engage Your Employees

Engaged employees are happier, perform better, and provide a better customer experience. If you’re looking to engage your employees, increase employee retention, and ultimately improve performance & revenue, then you’ll want to use these strategies in the workplace: 1 – Give your employees what they need.  Help them succeed by making sure they have the needed tools and technology to do their jobs effectively. 2 – Train your employees.  Employees want to learn within their position.  Provide and encourage training.  You will also see a rise in retention rate. 3 – Encourage relationships.  Employees want to connect with coworkers.  It’s important to their job satisfaction.  Social interaction is necessary for engagement. 4 – Lead by example.  Create positive engagement by being a great boss.  Employees will stay at their jobs longer if they have responsible leadership. 5 – Listen to your employees.  They want their concerns, suggestions, and ideas heard.  This will empower them to work harder and more productively. 6 – Celebrate accomplishments.  Show your employees appreciation and give praise when it’s deserved.  Recognition is extremely important and many employees will leave their jobs if they don’t get it. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Tips to Customer Loyalty

It’s important to keep your product/service at the top of your customers’ minds.  This means you need to have frequent interaction with them, giving them unexpected positive experiences, adding value that sets you apart from your competitors. Here are some ideas that will gain customer loyalty, and give them a reason to keep coming back: 1 – Thank You Notes:  Hand-write personal notes, thanking them for their business or saying you appreciate them.  Your customers will rave about you. 2 – Following Up:  Always follow-up with a note, phone call, personal visit, or an email.  Don’t assume your customers are always happy with your service/product. 3 – Product Purchase Anniversary:  Take a moment to send a card to update them on your business, to check that everything is going well, or to remind them their warranty is about to expire. 4 – Company Birthday Celebration:  Thank your customers for helping your business grow.  Send them a personalized note attached to an advertisement telling them about your birthday sales. These small gestures will make your customers feel valued, special, and important.  They may be small acts, but they can yield big results. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Team Building During the Holidays

The holidays are the perfect time to bring team-building activities to any company.  They help relieve stress and teach employees to work together more effectively. Here are some fun team-building activities: – Divide employees into teams.  Challenge the teams to raise money or items for charity. The idea is to get the team members to work together toward a goal.  Decide on a suitable prize for the winning team. – Start a Secret Santa project.  Decide on a cost limit as a team.  Have each team member write down on a piece of paper their name, some gift ideas, and something about themselves that others might not know.  Pass out a name to each person.  Reveal the secret gifts at a company holiday party. – Give employees an intellectual challenge.  Organize a scavenger hunt in the office.  Divide employees into small teams, and supply them with a set of clues for finding certain items.  After they’ve all been found, donate them to a local strategic partner or shelter. – Have a decorating contest.  Encourage employees to decorate their offices in a departmental theme.  Each department will work together to come up with ideas.  Make it fun and encourage original ideas.  Have a potluck dinner to hand out prizes to the winning team(s). Team building activities bring the workplace closer and promotes healthy company culture.  The holidays are a great time of year to provide these opportunities to your staff. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

The Benefits of a Positive Company Culture

Company culture is extremely important in a business and it affects almost every aspect of the company.  Having a positive company culture will allow employees to find real value in their work, and it will lead to many positive outcomes for the business’ bottom line.  Employees who say their company has a strong culture feel happy and appreciated.  They go above and beyond their employers’ expectations. Some Benefits of a positive company culture: 1 – People WANT to work for the company. 2 – The company has a good reputation. 3 – The company attracts top talent. 4 – Employees foster a sense of loyalty. 5 – Employees retain their positions longer. 6 – Employees enjoy going to work every day. 7 – Job satisfaction remains high. 8 – There is more social interaction. 9 – There is more teamwork. 10 – There is more open communication. 11 – Employees are more likely to collaborate as a team. 12 – Employees have a higher rate of productivity. 13 – Employees tend to be more motivated. 14 – Employees tend to be more dedicated. 15 – Employees naturally feel happier. 16 – Workplace stress will be reduced. 17 – Employee health is boosted. 18 – Work performance is boosted. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Tips to Build a Great Company Culture

All business owners want their employees to love coming to work.  Employees should not dread their jobs every day.  They should find it very hard to leave, but that’s not always the case.  Most of this is because of workplace stress, created by leaders, co-workers, or challenging projects.  Company Culture should ease some of this stress because culture is supposed to sustain employee enthusiasm. Here are some tips to help business owners build a great company culture: 1 – Hire only people who fit into the current company culture.  Many qualified individuals may have a solid performance, but if their attitude clashes with the company culture, it can be detrimental to the business. 2 – Make sure all employees are in line with the company’s values and mission.  Those who are passionate about what the company is doing, become more dedicated and strive harder to accomplish goals. 3 – Help the team members feel like they’re part of a team, not just an individual.  Individuals can break down during conflicts and become ineffective.  Team members work together and work best when they are feeding off each other.  Teams get things done! 4 – Allow all the team members to help in decision making.  If employees just go to work and do what they’re told, they are only helping someone else achieve their dream.  Involve all employees in making company decisions.  They want to have a voice that creates meaningful impact within the company.   rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Year-End Wrap-Up Tasks

Believe it or not, there are just 4 weeks left in this year.  It’s always beneficial to start off the New Year fresh.  So, it’s important to wrap up all those loose ends entering into the new year.  And with the holidays approaching, and all the stress it can bring, don’t put off all these tasks.  Try and do them throughout the month, so you can free less stressed during the holidays. Here are some wrap-up suggestions to finish by Dec. 31st:
  • Start by making a list.  You can’t check things off your list if you haven’t made one.  Include projects you are working on, those that need to be completed, and those that carry over into the New Year.  A list will give you a clear idea of where you are and where you’re headed.
  • Check those documents.  Make sure you have submitted all invoices and expense reports.  Organize, file, and purge any old documents to close out the year.  Get that pile of papers off your desk so you can start the New Year ready to move forward.
  • Reflect on accomplishments.  Take some time to give yourself credit for any accomplishments this year.  Many changes could have had a positive impact on your employees and your business.  Be proud of yourself and remember to set new goals in the New Year.
When you choose your new path (goals) for your business for 2018, make sure they are realistic and attainable.  Choose goals that will help you grow, improve your skills, enhance your career, benefit your business, engage your employees, and make everyone happy! PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Relieving Stress in the Workplace during the Holidays

Regardless of where you work, there is always the stress of the holiday season.  That’s why it’s important for both employers and employees to make it a priority to relieve stress, in order to create a comfortable, successful environment. Here are a few ways to relieve stress during the holidays:
  1. Make time for exercise.  Exercise is a natural treatment for stress.  Try to walk during lunchtime or hit the gym on your way to or home from work.  All you need is 30 minutes a day.  Just taking a short time to exercise can help you remain (and even be more) productive throughout the day.  So, there really isn’t any excuse.
  2. Drink a lot of water.  Coffee and Soda dehydrates you and makes your tired (and unfocused).  To stay alert, you want to drink plenty of water throughout the day.
  3. Stay organized with a to-do list.  Even before the holidays we make lists of what needs to get done.  Stay organized and cross more off your list be getting some holiday shopping done before the crazy holiday season.  Consider doing some shopping in the summer during your lunch hour.  It will not only cross off some to-do’s but you’ll get your daily exercise in at the same time.
  4. Don’t take things too personal.  The holiday season can make people very edgy.  If someone snaps at you, try to remember they are probably under the same holiday stress you are.  Don’t take everything personal.  It will only make you more stressed during this already stressful time of year.
  5. Help out more around the office.  Give compliments to others and try to notice when others are helping the company.  This can lift spirits and help lesson the stress of the holiday season.
  PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Creating a Positive Work Environment

It’s important to make sure your entire team feels encouraged, accepted, and happy. When they experience a positive work environment, they become more motivated and perform better. Take time to create a workplace that results in dedicated performances by your employees. Nurture your team using these tips:
  1.  Ask your team members what their immediate goals are.  Find out their project interests as well as their career objectives.
  2. Communicate “in person” not through email or text messages. People respond well to the real thing.
  3. Give their work a sense of purpose.  Show your appreciation by complimenting your team members.  Or simply say “thank you” for a job completed.
  4. Don’t always stick to protocol.  Listen to what your team members have to say. Take their ideas seriously, as they may view a more productively way to carry out a project.
  5. When delegating, trust your team members.  Let go and let them own the task you give them.  Letting them make decisions also communicates trust.
  6. Allow time for fun. Have some laughs over topics that have nothing to do with work.
  7.  A well-connected team often results in respect and acceptance. Collaboration helps everyone work toward the same goals.
Remember, everyone plays an important role in making sure the workplace environment is positive. PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Responsible and Accountable

Do you know what responsible and accountable mean?  Your ability to be responsible, and accountable, is a direct result of the tasks you are assigned (and your work ethic) when you take ownership of those tasks. Often, your manager will give you a list of tasks, or responsibilities, to perform. Whether or not you are accountable depends on your character and how you manage those responsibilities.  If you don’t complete the tasks, then you take the hit.  If you blame someone else for your inability to complete the tasks, then you are refusing to be accountable for your failure(s). Do you take personal pride in your work?  Or do you slap together projects just to get your paycheck?  Do you have the work ethic and character to put together quality projects?  Or do you only do what is required of you and no more? If you take pride in your work and have a solid work ethic, you demonstrate a willingness to not only get the job done, but you also accept responsibility for the results (good or bad). When you have character and are accountable, you realize that the quality of work you do is also a representation of yourself. If you have a team of individuals working on a project, follow up with them to ensure the projects are completed in a timely manner.  Demonstrate accountability by making it a point to connect with your team members so things don’t fall through the cracks.  If everyone on the team did this, imagine the quality of work that could be produced. Taking ownership of your work and choosing to exhibit accountability is making a personal choice to rise above.  You can always be given responsibility, but being accountable is what really matters. PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.