Creating Value for Customers

Customers want value.  That doesn’t always mean great products and excellent service.  It also means the end result.  What exact value does your product or service bring to your customers? There are things you can do, as a business owner, to bring value to your customers.  Here are some techniques that can make the difference between a satisfied customer and an unpleasant experience.
  1.  Go the extra mile.  Customers will pay more if they get more.  This is often in the way of your team doing more for them.  An example would be free delivery.
  2. Look at your products/services through their eyes.  Be on the other side of the counter.  Actually use the products and see how they work, or may need to be improved.
  3. Provide ongoing support.  Find a way to answer their questions after they make the purchase.  Don’t end the relationship once they leave your store.
  4. Ask for their advice.  Improve on your existing products/services by asking your customers how.  Their input can make a huge difference.  And they’ll appreciate that you asked.
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Onboarding Checklist

When onboarding a new hire, there are numerous tasks that need to be done.  To make sure nothing is forgotten, it’s smart to prepare a basic checklist.  Below is a list of things that should be done in preparation for a new employee: Before the new hire’s first day:
  • Set-up the new hire’s office/desk
  • Gather necessary software/hardware for the new hire
  • Set-up an email address for the new hire (and add it to the company database)
  • Set-up a phone/voicemail for the new hire
  • Set-up a time-sheet for the new hire
  • Prepare parking permit paperwork (if applicable) for the new hire
  • Schedule employee photo (for badge) for the new hire
  • Gather benefits & payroll paperwork for the new hire
  • Have the hiring manager and/or team leader email the new hire to welcome him/her
  • Identify an appropriate employee to be the new hire’s coach/mentor
During the new hire’s orientation:
  • Make sure the new hire understand his/her benefits
  • Make sure the new hire understands what is expected of him/her
  • Answer any of the new hire’s questions regarding the position
  • Make sure the new hire knows how to use the basic tools to do his/her job successfully
  • Give the new hire a tour of his/her office and building (introducing to team members and other staff)
  • Make sure the new hire has signed all the required paperwork to begin working
  • Arrange for the hiring manager and/or team leader to meet with the new hire after orientation
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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Ways to Create a High Performing Team

What management often forgets, is that both sides of a company need to give and take.  The leader and the employee need to work together to achieve great results.  Because engaged employees lead to high team performance, a positive company culture is necessary. Ways to create a high performing team:Build a diverse team.  Employees from different backgrounds and from diverse cultures provide different points of view, which can greatly benefit a company. – The team comes first.  Instead of putting customers first, make the team the priority.  The company team needs to be well put together in order to please customers. – Provide clear communication.  Team members may miss important tasks or become frustrated if communication is unclear.  Make sure they know what is expected of them. – Create an enjoyable environment.  Work doesn’t have to include boring meetings. Encourage employees to be themselves and to have some fun. Don’t create a culture of scared team members, worried about breaking rules and never being allowed to think for themselves.  Companies need creativity, innovation, trust, and motivation.  A happy, healthy company culture is what all leaders should be striving for. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

How to Effectively Lead a Team

If you are leading a growing company, you want to deliver desired results and be respected by your team. It is possible to lead a team and maintain a positive environment.  Ideally, you want to become more than just a boss.  You want to become an effective leader. Tips to become an effective leader: 1 – Don’t keep changing methods.  Find a specific strategy and stick to it.  Constantly changing directions can make a team feel frustrated, never knowing when the next time will come when you’re planning to change things up, again. 2 – Have clear goals.  Make individual and team goals, and make sure you track their progress.  This inspires and motivates your team members.  It also helps you improve your results for future projects. 3 – Educate your team members.  As your company grows, those within the company have to grow too.  Provide training for employees.  Team members often thrive on self-development.  Give them opportunities to consistently improve. 4 – Create a nurturing work environment.  From decorations, to furniture, to music, to break rooms, and more.  A comfortable, well-designed work space can improve team performance, which increases production within your company and makes for a content company culture. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Good Communication = Business Success

Good communication isn’t just about solving conflicts in the workplace, it’s also about building relationships and building a successful business. Good communication helps employees feel heard.  Good communication makes information easy and clear to understand.  And good communication makes people better listeners.  All of these lead to higher customer satisfaction, happier employees, and increased revenue. When employees feel disrespected, or disregarded, there is often tension or conflict that follow.  If there is good communication within the team, employees can express their needs easier.  This leads to increased performance and higher employee engagement.  This also improves connections between team members, leading to a more positive work environment. Good communication helps create better client relationships.  Communication is different between satisfied and unsatisfied customers.  If employees are trained to communicate effectively, they will be better equipped to handle client relationships.  This leads to happier customers, which also means profits increase. Good communication helps build a better company culture, increases sales and production, enhances employee engagement, and creates a positive environment for innovation. Good Communication = Business Success rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

How Managers Can Handle Stressful Workplace Situations

Managers are often in positions where they face stress on a daily basis.  Stress can be handled in many different ways, and the manner in which they deal with the stress depends on the situation.  And if stress is not handles properly, it can take a mental, emotional, and physical toll on everyone involved. Here are some ways managers can handle stress in the workplace: 1 – Find out where the stress is coming from.  Is it related to the specific work an employee is doing or is it a conflict among workers?  The manager needs to better understand the source before it can be fixed. 2 – Learn how to deal with the stress.  Should there be some type of training that needs to be given?  Should more work be delegated out?  The manager should decide what steps need to be taken to alleviate the stress levels. 3 – Deal with conflicts calmly.  Removing workers who may be causing an issue is a way to handle the conflict without embarrassing or reprimanding them in front of others.  Give them a chance to explain.  The manager should try to work out a solution that both parties can agree on. 4 – Be organized.  A lack of organization can cause stress before stressful situations even arise.  Prioritize tasks more efficiently.  Many managers need to work alone on their own tasks, so organizing and delegating where possible can help lesson their stress levels. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

8 Simple & Effective Team Communicating Techniques

As a leader, it’s absolutely critical you have effective communication in the workplace.  Communicating effectively helps to eliminate misunderstandings and encourages a healthy work environment.  It also increases work productivity and professionalism. Here are 8 ways to effectively communicate with your team: 1 – Consider having open meetings.  Your team will be able to hear, feel, and see what you have to tell them.  It allows you to communicate your passion. 2 – Send emails.  This allows you to send messages to your team without them leaving their projects/work stations. 3 – Have one-on-one meetings.  Spend time with your team members on a one-on-one basis.  This helps build relationships and better understand each other. 4 – Avoid a tense environment.  You want to provide a receptive atmosphere.  Your team should be able to communicate without feeling afraid. 5 – Train your team.  Communication during team training events can be very effective.  It’s the perfect time to give praise or reward those who deserve it. 6 – Listen to your team.  Don’t just talk to them, listen to them.  Listen more than you speak. 7 – Present information to your team.  Presentations give them an opportunity to ask questions and communicate to other team members. 8 – Encourage feedback.  Give your team members a chance to communicate back.  This can measure the effectiveness of your communication style. Effective communication makes for a happier team, a productive workplace, and a phenomenal team leader. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Keep Employees Engaged During the Holiday

The holiday season is a festive time filled with work parties and other exciting engagements.  But, it’s important to stay focused and successfully keep your staff engaged and productive during this time. Making more sales isn’t the only thing your business should be focused on.  Remember, your employees are stressed from an overload of interaction with customers, and a lengthy to-do-list before the end of the year.  It’s important for leaders to empower their staff this time of year.  Learn to engage your team members, to boost morale and keep a happy culture. Here are a few ways to engage your employees:Listen to your employees.  Include them in important decision making.  Ask for their input.  And acknowledge them for their efforts. – Have regular interactions with your staff.  Remind them they’re part of a team, and this consistency will allow them to stay focused, helping them achieve their goals, boosting their confidence. – Don’t micromanage.  Let them take the lead in heated discussions or customer issues.  Show your employees that you trust and value them.  This also boosts their confidence and makes them feel wanted. These small details can make a huge difference between a successful holiday season and a stressful one.  Proper engagement leads to a positive culture.  Commit to these tasks and you’ll have a winning end to your year, and happy employees too. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Team Building During the Holidays

The holidays are the perfect time to bring team-building activities to any company.  They help relieve stress and teach employees to work together more effectively. Here are some fun team-building activities: – Divide employees into teams.  Challenge the teams to raise money or items for charity. The idea is to get the team members to work together toward a goal.  Decide on a suitable prize for the winning team. – Start a Secret Santa project.  Decide on a cost limit as a team.  Have each team member write down on a piece of paper their name, some gift ideas, and something about themselves that others might not know.  Pass out a name to each person.  Reveal the secret gifts at a company holiday party. – Give employees an intellectual challenge.  Organize a scavenger hunt in the office.  Divide employees into small teams, and supply them with a set of clues for finding certain items.  After they’ve all been found, donate them to a local strategic partner or shelter. – Have a decorating contest.  Encourage employees to decorate their offices in a departmental theme.  Each department will work together to come up with ideas.  Make it fun and encourage original ideas.  Have a potluck dinner to hand out prizes to the winning team(s). Team building activities bring the workplace closer and promotes healthy company culture.  The holidays are a great time of year to provide these opportunities to your staff. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

The Benefits of a Positive Company Culture

Company culture is extremely important in a business and it affects almost every aspect of the company.  Having a positive company culture will allow employees to find real value in their work, and it will lead to many positive outcomes for the business’ bottom line.  Employees who say their company has a strong culture feel happy and appreciated.  They go above and beyond their employers’ expectations. Some Benefits of a positive company culture: 1 – People WANT to work for the company. 2 – The company has a good reputation. 3 – The company attracts top talent. 4 – Employees foster a sense of loyalty. 5 – Employees retain their positions longer. 6 – Employees enjoy going to work every day. 7 – Job satisfaction remains high. 8 – There is more social interaction. 9 – There is more teamwork. 10 – There is more open communication. 11 – Employees are more likely to collaborate as a team. 12 – Employees have a higher rate of productivity. 13 – Employees tend to be more motivated. 14 – Employees tend to be more dedicated. 15 – Employees naturally feel happier. 16 – Workplace stress will be reduced. 17 – Employee health is boosted. 18 – Work performance is boosted. rsz_2018-headshotActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.