Customer Appreciation

Everyone likes to feel appreciated, including your customers. There are ways to prove your appreciation and to make them feel good about your business.  Here are some tips on how to make your customers feel valued.
  • Anyone within your company who regularly interacts with certain customers, they should remember them by their name. If it’s over the phone or in person, the small gesture of speaking to a customer and using their name every time will tell them that you value them.
  • Invite your regular customers to special events.  Show them that you appreciate their business.  Invite them to an after-hours sale or give them a special discount on items they regularly purchase.
  • Support your customers by telling others about their business (if they have one). Refer your customers to them.  They may reciprocate and refer some of their customers to you.
  • Always keep and deliver on your promises to your customers.  Say what you mean and mean what you say.  Don’t back out at the last minute or forget that you made a promise in the first place.  You want them to feel valued and special. Make that extra effort to go that extra mile.
  • Ask your customers for their feedback.  Ask them for suggestions and ideas.  They love your business and probably want to help you continue to succeed.  And, asking them for help makes them feel valued and special.  Everyone likes that.
PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

Key Principles of a Successful Business

What is your vision?  Yes, we all want to make a profit, but if you don’t know the purpose of your business, you can’t succeed.  Isn’t your clear purpose centered around what you are contributing to others?  You are offering something…that is your purpose. Do you want satisfied customers?  Yes, we all want that.  They not only become repeat business, but they recommend your business to others.  And we all want referral business. Is your product or service valuable?  If you plan to have satisfied customers, you have to provide a higher value from your products/services than your competitors do. Adding value to your business will help it grow. Are you planning to build a great business?  Yes you are.  But you have to understand that it takes time.  Continuously focus on improvement.  The commitment to make changes results in a vast improvement in the quality of your business. Want a financially successful business?  Why of course you do!  Make sure your overheads are not higher than your sales.  Money management is a huge part of successfully improving profits. Follow these key principles to build a successful business! PJ's New Pic (smaller) ActionCoach-logo
If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

8 Tips to Work Toward Customer Satisfaction

Let’s face it…good customer service skills help everybody.  A satisfied customer is a very valuable asset to your business.  Here are some easy tips to remember, so you can provide excellent customer satisfaction.
  1. Make your customers feel welcome with a positive and warm attitude.
  2. Listen to your customer’s needs.
  3. Smile a genuine smile, to allow your customer to feel at ease.
  4. Never lie or make up an answer…know your business.
  5. Make sure you can follow through with your word…don’t promise what you can’t deliver.
  6. Give your customers something to remember you by.  Be helpful.  Be polite.  Be positive.
  7. Don’t judge a book by it’s cover. Give all your customers attention.
  8. Always give your customers more than what they expect from you.
Remember, kind words cost little but are worth a great deal.  Support your business by keeping your customers happy.  The quality of your customer service will never exceed the quality of the people providing it.  It can be a dynamic aspect of your entire business.  So do it well. PJ's New Pic (smaller) ActionCoach-logo
YOUR CHALLENGE:  Practice at least 4 of these every day.  Do you see higher customer satisfaction? If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.
For your complimentary business coaching session visit, www.actioncoach.com/pjweiland. Build a Business image 3 (small title) To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.