What’s next for small businesses? These five key trends have gained traction among forward-thinking companies and promise to become even more robust next year. 

Remote workers

More companies are offering employees full-time remote or a mixed schedule of at-home and on-site days. Benefits for your business may include higher productivity rates and reduced office space. Employees get a break from long commutes and various expenses associated with working away from home.

Cashfree payments

While some customers balk at going cashfree and some cities banned cashless stores, it’s worth exploring the latest hasslefree alternatives to cash payments. Next-generation consumers fully embrace Venmo, Apple Pay, Google Pay and many have never written a check.

Outsourcing 

Relying on freelance employees or outside service providers where it makes sense for your business will reduce payroll and operating costs. There’s a growing pool of individuals at every skill and experience level available to provide the services you need, when you need them. 

Personalized customer service

Fueled by technology and apps, personalized service options are making business more efficient and rewarding for you and delivering better experiences for your customers. Look for new and creative ways to deliver your products and services to your customers.

Social media and online reviews 

Customers are spreading the word — great, good, bad or indifferent — about their experiences with businesses they patronize. And, many consumers use the information they find online through social media and reviews as they make buying decisions or contracting for services. Avoid negative reviews through proactive, responsive customer service.

Whether you’re a B2B or B2C company, these trends can drive growth and profit. 

YOUR CHALLENGE: Look for ways to be an early adopter of these trends to enhance your customer experience and build loyalty.

If you would like a complimentary coaching session or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079. Let’s work together to help your business grow.

About the author,

As an ActionCOACH Business Coach from Chicago North Shore, I understand that time is your most valuable asset. Now, I can help you recreate your dreams and vision…and accomplish the goals you first set out to achieve with your business. Ultimately, you will experience a better quality of life because of your commitment to invest in yourself with the help of an ActionCOACH Business Coach and personal mentor.

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